Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has dispatched along with your tracking information.
Please note: Processing time is separate from the shipping/transit time.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with Bob Go to connect with South Africa's leading courier services, ensuring you receive the fastest and most reliable delivery options available.
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Standard Courier Delivery: 2 to 5 business days once dispatched.
Delivery times are estimates and may vary slightly during peak shopping periods, sales, or due to severe weather conditions.
Door-to-Door Delivery
Because we deliver via courier, we cannot deliver to P.O. Boxes. Please provide a physical street address where someone will be available between 8:00 AM and 5:00 PM on weekdays to sign for and receive the parcel.
Order Tracking
Once your order has shipped, you will receive an automated email from us containing your Bob Go tracking link.
You can use this link at any time to monitor the real-time status of your parcel. Please allow up to 24 hours for the tracking information to update after receiving your dispatch notification.
If you have not received your tracking link or if your delivery is significantly delayed, please contact us at support@brewski.store with your name and order number.
Unsuccessful Delivery Attempts
If the courier is unable to deliver your package (e.g. no one is available at the address or the delivery location is inaccessible), the courier will attempt to contact you to arrange a re-delivery or alternative collection.
Please ensure your phone number and delivery address details are correct at checkout to avoid delays or extra charges.
Damaged or Missing Parcels
If your order arrives damaged, please take clear photos of the damaged item and packaging immediately and contact us within 48 hours of delivery at support@brewski.store.
In the unlikely event that your parcel is lost in transit, we will liaise directly with Bob Go and the courier to investigate and resolve the issue as quickly as possible.